Customer Support & Client Success Manager

We are looking for an experienced customer service and client success manager.

It is an exciting time to join the Liftz team because the company has been scaling quickly and efficiently across various countries and continents and there is a fantastic opportunity to penetrate new countries and new markets. We currently get between 500 to 1,000 incoming calls per day, and we use an outsourced call center and while they are doing a respectable job, we are looking to improve the management of the department.

The role of Customer Support & Client Success Manager is to oversee and guide the pillars associated with customer support and make sure we improve customer satisfaction while keeping the pulse across all KPI’s to implement new strategies.

To be considered for this position, please visit the link below to start the selection process with our company. Only applicants who fill out this application will be considered for the role (copy and paste if link is not clickable)

Click here to apply for this position.

Some of the essential functions of the role are:

  • Help build new dashboards and improve existing ones
  • Manage and oversee department KPI's and data points
  • Oversee returns and refunds
  • Listen to a percentage of the calls and set up a QA department as things move forward.
  • Help improve and be more efficient towards resolving matters quickly and effectively.
  • Assist meetings and help present data in a simple and efficient way.
  • Coordinating reports, task and troubleshooting between fulfillment centers and customer service.

To be considered for this position, please visit the link below to start the selection process with our company. Only applicants who fill out this application will be considered for the role (copy and paste if link is not clickable)


Click here to apply for this position.

We are looking forward to hearing from you!


Best Regards, Liftz Team


ABOUT THE COMPANY:

Liftz is a digital marketing group that operates digital brands in different markets worldwide with an emphasis on health and supplements.

It was founded in 2020 and it is led by ecommerce entrepreneurs and experts that have over 50 years of combined experience in the ecommerce landscape, its primary focus is B2C products.

It has a global presence, and the team has people in the USA, Europe, Latin America, and Asia and always looking for fresh talent

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