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Customer Support & Client Success Manager

Liftz is looking to hire an experienced customer service and client success manager to help improve customer satisfaction and help streamline the different processes including reporting and staying on top of customer satisfaction.


We currently work with a great call center that has helped us create good support however, we need a dedicated and experience customer service and client success manager to ensure client satisfaction.


We are currently taking about 2000 calls per week, and we need to QA a about 10 to 15% of those calls, listen to customers and prospects and design solutions that will ensure maximum customer satisfaction.


Quality Assure 12% to 15% of the calls

Help design opportunities and spot trends

Help with support across multiple channels

Bring ideas and your best attitude

Responsibilities

  • Quality Assure 12% to 15% of the calls on a weekly basis.
  • Help design opportunities and spot trends early on
  • Streamline reporting so all metrics can be kept an eye on from 1 single dashboard. We currently have data across multiple dashboards and channels.
  • Ensure clients that return product are refunded quickly and efficiently.
  • Help with support across multiple channels such as PayPal.
  • Ensure customer satisfaction across the board while helping decrease customer complaints.
  • Bring ideas and your best attitude to help us keep growing.

Requirements

  • Proven working experience as a Customer Service Success Manager.
  • Fluent English is a must.
  • Outstanding presentation, reporting and communication skills.
  • Focus and attention to detail.
  • Organizational and multitasking abilities.
  • Reliability and strong work ethics.
  • Continuous improvement mindset.
  • Ability to solve problems, suggest improvements and establish new procedures.
  • Fast learner and proactive. Investigative and research initiative.
  • Teamwork ability in a fast-paced multicultural environment.
  • Availability to work in EST (Eastern Standard Time) office hours.
  • Stable and good speed Internet connection for working from home.
  • Experience in the Ecommerce/Marketing industry is a plus.
  • Recommended Computer Requirements:
    • Intel or AMD PC (Not Mac or Tablet).
    • Minimum 4 Cores, 4 Logical Processors.
    • 3.0 GHz processor speed.

Facebook Ads Media Buyer

Liftz is looking for a Facebook Media Buyer with experience.


Here are some of the things we are looking for in this person who is willing to join our team.


  • Audience Research
  • Creatives Research
  • Strategy Development
  • Creative Development
  • Creative Optimization
  • General Account Setup including pixel setup and creating a strategy based on the funnel segmentation including a retargeting strategy.
  • Data and Analytics
  • Helping develop a successful content strategy that can turn into customers.

Audience Research

Strategy Development

Creative Development

Data and Analytics

Finance Analyst

Liftz is looking to hire a Finance Analyst to support our day-to-day transactions providing accurate and data-based information to help the Company Management make well-informed decisions, write reports, and monitor financial movements. You will help maintain our Company’s financial health and make sure we have our resources under control. This is a Work-from-home position.


Update financial spreadsheets with daily transactions

Consolidate and analyze financial data

Monitor and flag fraud risk transactions

Suggest process improvement and development initiatives

Responsibilities

  • Update financial spreadsheets with daily transactions.
  • Consolidate and analyze financial data from different sources.
  • Assemble and summarize data to structure sophisticated reports on Sales, Profitability, Partners Performance, Product, Costs, and other related.
  • Maintain reports accurate and up to date.
  • Monitor and flag fraud risk transactions.
  • Reconcile Invoices from Partners and Suppliers.
  • Reconcile Sales Processing vs Deposits in Banks.
  • Suggest process improvement and development initiatives that impact the function.
  • Bring ideas and your best attitude to help us keep growing.

Requirements

  • Proven working experience as a Customer Service Success Manager.
  • Fluent English is a must.
  • Outstanding presentation, reporting and communication skills.
  • Focus and attention to detail.
  • Organizational and multitasking abilities.
  • Reliability and strong work ethics.
  • Continuous improvement mindset.
  • Ability to solve problems, suggest improvements and establish new procedures.
  • Fast learner and proactive. Investigative and research initiative.
  • Teamwork ability in a fast-paced multicultural environment.
  • Availability to work in EST (Eastern Standard Time) office hours.
  • Stable and good speed Internet connection for working from home.
  • Experience in the Ecommerce/Marketing industry is a plus.
  • Recommended Computer Requirements:
    • Intel or AMD PC (Not Mac or Tablet).
    • Minimum 4 Cores, 4 Logical Processors.
    • 3.0 GHz processor speed.

Marketing Outreach Expert

We specialize is selling supplements and health products that sell through video marketing. The goal is to help build an Outreach Strategy that aims to recruit affiliate partners actively. An Outreach strategy must have multiple components and various outreach channels.


There are several tools out there, we want to use and maximize its efficiency. Such tools are, SEM Rush, Publisher Discovery, Alexa, and few others you may know. The goal is to use their strengths and combine the different data sets to build multiple outreach channels.


What you must understand to qualify for this job opportunity


  • Keyword research
  • Link Analysis and Link Building
  • Good at connecting and understanding data points.
  • Manage and understand analytical tools such a Search Console, Google Analytics and other tools that can help segment and understand audiences.
  • Ability to reserve traffic.
  • Good On Page SEO skills such as reading H1s, meta tags, status codes, sitemaps, robots, etc.
  • Ability to use tools for outreach.
  • Ability to communicate and write.
  • Several years of experience and understanding in marketing online.

Keyword Research

Link Analysis

Ability To Reserve Traffic

Good On Page SEO Skills

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